Responsibilities:
- Assist guests with booking reservations by phone, email, or in person
- Process reservation requests efficiently and accurately
- Input guest information and preferences into the reservation system
- Manage room availability and identify alternative options when requested dates are unavailable
- Respond to guest inquiries about rates, policies, and amenities
- Change or cancel reservations as per guest requests
- Provide exceptional customer service by being friendly, helpful, and professional
- Maintain clear and accurate reservation records
- May handle payments and collect guest information upon check-in (depending on the establishment)
- Collaborate with other departments to ensure a seamless guest experience
Qualifications:
- Strong communication and interpersonal skills
- Excellent customer service orientation
- Ability to prioritize and manage multiple tasks simultaneously
- Proficient in computer skills, including reservation management software
- Ability to work independently and as part of a team
- A high school diploma or GED is preferred
Benefits (may vary depending on the employer):
- Competitive salary and benefits package
- Opportunity to work in a fast-paced and dynamic environment
- Interaction with people from all over the world (depending on the industry)
- Potential for growth and advancement within the company
Method of Application
Interested and qualified? Go to Workforce Africa on www.linkedin.com to apply